We Don’t just Transform Process. We Think it, Breathe it, Live it.

Customer Experience

Changing today, transforming tomorrow ...
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Opportunity Analysis

Unlocking Potential with Opportunity Analysis...
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Growth Marketing

Accelerate Your Growth with Strategic Marketing...
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Make your business more resilient

By partnering with us, you can be assured of a dedicated and skilled team available round-the-clock to support you in your business operations. Our customer-oriented processes are designed to help reduce the cost of operations, address IT resourcing challenges and provide a competitive edge to your business.

We begin our partnership by conducting a thorough analysis of your requirements, identifying potential areas of improvement, and designing tailored solutions to meet your unique business needs. Our solutions are developed with an eye towards building business resilience, enabling you to adapt quickly to changing circumstances and stay ahead of the curve.

Explore Our Services - Unleash Your Business Potential

Digital Transformation Services

Software & Hi-Tech

The winners of tomorrow’s digital age are transforming today.

In today’s always-connected digital world, organizations are grappling with the challenges posed by evolving technologies, changing consumer preferences, and competing channels. At ContSoft, we recognize this shift towards new digital media and interactive experiences and offer our expertise to help businesses transform internally.

Our solutions enable organizations to deliver engaging and consistent digital experiences across all touchpoints, creating new opportunities for growth and success. With our support, businesses can confidently and efficiently navigate this dynamic digital landscape.

Customer Engagement Services

Creating a better customer experience wherever and whenever.

We prioritize delivering exceptional customer experiences that boost customer acquisition rates and increase sales. We believe that the total customer experience is a critical competitive advantage for your business.

  • We work with you to achieve measurable improvements in business performance, service delivery, and customer and employee satisfaction. By shifting the mindset, committing to effective leadership, and aligning the organization, we can transform your contact center operations.
  • Our solutions include migrating from a voice-centric model to omnichannel and web-based systems, re-channeling agent knowledge and skills to enable expansion and better service, and streamlining issue resolution to minimize repetitive problems.
  • We also ensure that customers can easily collaborate with live agents and escalate emergencies without delay. Our comprehensive approach equips you with the necessary skills, guidance, and resources to make a significant difference in your contact center operations, which ultimately leads to a higher quality customer experience.
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Business Process Automation

Retail & Distribution

  • Automate Repetitive Workflows

    Transform time-consuming and human-centric repetitive tasks into streamlined workflows that will help you reduce human error, increase operational efficiencies and improve productivity.

  • Automation solutions tailored to specific needs

    We leverage the capabilities of out-of-the-box software for IT-centric business process management to ensure the swift introduction of workflow automation and these solutions’ seamless integration, customization and scaling.

  • Process and ICT Alignment

    We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.

From Our Blog

How Big Box Retailers Can Create a World-Class Experience in Retail

Weighing Cybersecurity Risk Factors in Life & Healthcare

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How to Leverage Customer Analytics in the Retail Industry

Blog Retail & Distribution

How Big Box Retailers Can Create a World-Class Experience in Retail

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Explore of Our Work

View Case Study to see how our technical expertise applies across markets and service lines.

Revolutionizing Manufacturing Industry architecture-construction-safety-first-career-PASWK69(1)

Revolutionizing Manufacturing Industry

ContSoft, an Open Source Software Integration company, provides cutting-edge ERP and CRM software solutions tailored spe
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Streamlining Hospitality Operations

We provide an integrated suite of business process automation software solutions designed to revolutionize the way hospi

Explore more of our work

Talk to Us?

You have questions and we have answers. Contact us today, we’re here to help.

    You can also email us at connect@contsofts.com

    Working with ContSoft has been an absolute game-changer for our company. I was constantly looking for ways to streamline our business processes and improve efficiency. ContSoft’s expertise in business process automation using Open Source Software and Applications has been invaluable to us.

    John Anderson

    Chief Operating Officer - Tech Innovators Inc.

    Team worked closely with our finance department to gain a deep understanding of our processes, pain points, and long-term goals. They meticulously designed and implemented a tailored automation solution that addressed our specific needs, while also ensuring compliance with industry standards and regulations.

    Sarah Thompson

    Director of Finance - Global Logistics Ltd.

    From the initial consultation to the final implementation, ContSoft demonstrated a deep understanding of our marketing workflows and challenges. They worked closely with our team to identify areas that could benefit from automation and presented a comprehensive plan to optimize our processes.

    Michael Ramirez

    Marketing Manager - Digital Solutions Inc.