PROCESS IS IN OUR DNA. FROM DAY 1, THAT'S WHAT WE'VE DONE.

https://www.youtube.com/watch?v=nrJtHemSPW4

As a process transformation company, ContSoft rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

ContSoft specializes in reimagining and reconstructing processes for the digital era, combining design thinking’s speed and insight with the precision and scalability of data analytics.

ContSoft empowers clients from various industries, such as financial services and healthcare, to achieve enhanced agility. Their process transformation services leverage the convergence of business and technology, executing winning strategies to drive performance and generate impactful outcomes throughout the entire business and customer lifecycle.

1. PEOPLE CENTERED

We always start with people. Business is driven by human behavior. Our human-centered design approach fuels business results. Through observation, learning, and immersive research, we create roadmap solutions that benefit clients and customers. Our process involves careful observation, continuous learning, and immersive research.

  • Design Research
  • Design Strategy
  • Creative Services

2. ZERO COMPLEXITY

We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation.By focusing on customers and embracing a tech-agnostic approach, we develop scalable solutions that untangle complexity.

  • Consulting
  • Project Management
  • Technology Strategy

3. GLOBAL REACH

We deliver solutions anywhere, be it on-premises or in the cloud. Our operational model enables us to implement best practices and cater to clients’ needs worldwide. From initial implementation to ongoing analysis, we are committed to continuous improvement, ensuring lasting value for our clients and ourselves.

  • Solution Implementation
  • Customer Behavior Analytics
  • Process Engineering & Improvement

Results you can measure.

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Cost savings from a complete customer experience redesign for a global retailer

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Reduction in year-over-year contact minutes for a consumer manufacturer

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Improvement in customer satisfaction ratings for a large provider